Shipping & Refund Policy

Effective Date: October 11 2024

Shipping Policy

Shipping Options:

We aim to make your shopping experience as smooth as possible, offering fast, reliable, and discreet shipping for all orders. Our available shipping options will be displayed at checkout based on your location. We typically process and ship orders within 1-2 business days, ensuring that your test kits arrive promptly. Estimated delivery times will vary depending on your location and selected shipping method.

Tracking Information:

Once your order has been processed and shipped, you will receive a confirmation email that includes a tracking number. This allows you to follow the progress of your package in real-time and anticipate its arrival. If you encounter any issues with tracking, feel free to contact our customer service team for assistance.

International Shipping:

At this time, Medicalsupplytestkit.com does not offer international shipping. However, we are actively working to expand our shipping options to serve customers worldwide in the near future. We are committed to providing safe, reliable, and fast shipping solutions across borders. Please check back soon for updates on our international shipping availability.

For any questions or to stay updated on our services, feel free to contact us at support@medicalsupplytestkit.com. We look forward to serving you globally in the future!

Shipping Delays:

While we strive to meet all estimated delivery dates, delays may occasionally occur due to factors beyond our control, such as weather conditions, customs processing, or carrier issues. Medicalsupplytestkit.com is not responsible for shipping delays once the package has been dispatched to the carrier. However, we will work with you to resolve any issues that may arise.

Refund Policy

Returns and Refunds:

Due to the sensitive nature of our products, we cannot accept returns on any opened or used test kits. This policy ensures the safety and integrity of our customers’ health. However, we understand that issues may arise, so if your product arrives damaged, defective, or incorrect, we will gladly offer a replacement or a refund.

Please contact us within 7 days of receiving the product if you encounter any issues, and we will initiate the replacement or refund process. For refunds, items must be returned in their original, unopened condition. Shipping costs for returns are the responsibility of the customer unless the return is due to our error (e.g., wrong product shipped or defective item).

Refund Process:

Once we receive your returned item, we will inspect it and process your refund. Refunds are issued to the original payment method within 15-20 business days of receiving the returned item. You will be notified via email when your refund has been processed. Please note that processing times may vary depending on your payment provider.

Non-Refundable Items:

Unfortunately, we cannot accept refunds for any test kits that have been opened or used due to health and safety regulations. Additionally, we do not offer refunds for items returned after the 7-day window. Refunds are only available for unopened, unused products in their original packaging.

If you have any questions about our shipping or refund policies, or need assistance with your order, please don’t hesitate to contact us at [email protected] or +16199843801. We are here to help ensure your experience with Medicalsupplytestkit.com is seamless and satisfying.